Leadership as the Art of Creating Followership
In his book, The Dynamics of Management: Mastering the Art of Influencing Others, Doug Jordan argues that successful executives must [...]
Management Development in the Absence of Organizational Process
You may have found my previous blog on this theme a bit jaded; but for many of you I’m [...]
Management Development as an Organizational Process
In my years of coaching and consulting it no longer surprises me when a client tells me, ‘our company [...]
Millennials in the Workplace
Admittedly my perspective may be skewed by my location – I’m in Ottawa, surrounded by abstract public servants, or [...]
Communicating with Tact & Diplomacy, Part 9d: Balancing Politeness and Honesty – Getting the Balance Right
As with many things in life we all have to manage a balance between politeness and honesty. Such balances [...]
Communicating with Tact & Diplomacy, Part 9c: When Deception Goes beyond Politeness, and Honesty has Negative Consequences
Okay, we all know about social niceties, even political correctness – communicating so as not to offend. But what [...]
Communicating with Tact & Diplomacy, Part 9b: Is there a place for deception?
Deception in interpersonal relationships is commonplace. Deception can be especially prevalent when being polite, and it may not be [...]
Communicating with Tact & Diplomacy, Part 9: Balancing Politeness and Honesty
The reason for using tact and diplomacy in communications – being polite so as not to offend – is [...]
Communicating with Tact & Diplomacy, Part 8: Honesty in Business Conversations
Your first thought might have been – oxymoronic. But lets not be quite so cynical. While we do wish [...]
Communicating with Tact & Diplomacy, Part 7: Faux Pas and Humour
A ‘faux pas’ (from French meaning ‘false step’) is usually an accidental, or unintentional, breach of socially accepted norms, manners [...]