E-mail Efficacy – Part 2
In our previous blog (The Paradox of E-mail Communications) we argued that e-mail was not a very effective medium [...]
Communicating with Tact & Diplomacy, Part 9d: Balancing Politeness and Honesty – Getting the Balance Right
As with many things in life we all have to manage a balance between politeness and honesty. Such balances [...]
Communicating with Tact & Diplomacy, Part 8: Honesty in Business Conversations
Your first thought might have been – oxymoronic. But lets not be quite so cynical. While we do wish [...]
Communicating with Tact & Diplomacy, Part 6: T & D Strategies
Even when you have mastered effective communications techniques – attentive listening and getting your message across – you may [...]
Communicating with Tact & Diplomacy, Part 5b: Five Keys to Getting your Message Across
[Phew – this is going to be a long one, so prepare yourself, or come back later, but please [...]
Communicating with Tact & Diplomacy, Part 5: Getting your Message Across
Most people prefer to talk than to listen – which is why listening is so hard. Even so, getting [...]
Communicating with Tact & Diplomacy, Part 2: Four Facets
“Tact is the art of making a point without making an enemy.” - Isaac Newton “Diplomacy is the art of [...]
Communicating with Tact & Diplomacy, Part 1 in a 9 part series
Effective communication, especially listening, is something everybody knows is important. Amazing how ‘everybody’ doesn’t do it. This series of articles [...]