Communicating with Tact & Diplomacy, Part 7: Faux Pas and Humour
A ‘faux pas’ (from French meaning ‘false step’) is usually an accidental, or unintentional, breach of socially accepted norms, manners [...]
Communicating with Tact & Diplomacy, Part 6: T & D Strategies
Even when you have mastered effective communications techniques – attentive listening and getting your message across – you may [...]
Communicating with Tact & Diplomacy, Part 4: Common Listening Misconceptions
We are all capable of listening effectively in different situations and to different people. Listening effectively is, however, an [...]
Communicating with Tact & Diplomacy, Part 3b: Two Components of Attentive Listening
Attentive listening requires both cognitive and emotional processing: active listening and empathetic listening. Unfortunately, most of us aren’t very [...]
Communicating with Tact & Diplomacy, Part 3: Attentive Listening
There are [at least] two components to effective communications: Listening and Messaging. Just as there are [at least] two parties [...]
Communicating with Tact & Diplomacy, Part 2: Four Facets
“Tact is the art of making a point without making an enemy.” - Isaac Newton “Diplomacy is the art of [...]
Communicating with Tact & Diplomacy, Part 1 in a 9 part series
Effective communication, especially listening, is something everybody knows is important. Amazing how ‘everybody’ doesn’t do it. This series of articles [...]